Can Leveraging Social Capital Enhance Consumers’ Experience with Health...
Introduction Universal health coverage (UHC) is a health policy goal for many developing countries, including India. UHC means that “all people have access to the full range of quality health services...
View ArticleA customer-centric framework to implement data protection in financial services
Customers’ personal data has become central to how financial service providers (FSPs) (i.e., regulated entities and intermediating service providers) deliver their services. Processing personal data...
View ArticlePart 1- Is lack of trust keeping customers away from digital financial...
This blog is the first in our trust series where we study trust in digital financial services. This blog attempts to lay down the conceptual contours of trust. India has made significant progress in...
View ArticlePart 2 – Is lack of trust keeping customers away from digital financial...
Proximate grounds of trust In the first blog in our trust series, we laid down the contours of trust. In this blog, we attempt to unpack what the proximate grounds for trusting Digital Financial...
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From Paisas to Prosperity: Savings as an Asset-Building Tool for Women from...
Taking a portfolio approach to the balance sheet of Low-Income Household (LIHs), we see that these households, especially women, are offered ample opportunities to access loans and thereby add...
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Financial Inclusion and Well-being: Assessing How Retail Digital Lending Has...
There is consensus about the importance of financial inclusion. This has translated into efforts to increase the level of financial access from the financial sector firms as well as through policy...
View ArticleNotes from Consumers International’s Global Congress 2023
Consumer protection in financial services is a core component of Dvara Research’s mission, activities and its advocacy agenda. In this regard, I had the opportunity to participate at Consumers...
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Advancing Digital Financial Inclusion of Women from Low-Income Households
In an increasingly digitized world, Digital Financial Services (DFS) have emerged as a key tool for transacting, borrowing, saving, and investing. Policymakers and Financial Service Providers (FSPs)...
View ArticleTowards a Shared Framework for Measuring Financial Inclusion and Well-being
This article explores the significance of financial inclusion in determining the financial well-being of Indian households. It discusses a measurement framework developed by Dvara Research and xKDR...
View ArticleThe Problem with Hospicash
When Kalpana had to be admitted to a private hospital in Patna for her dengue, she took some solace from the fact that her micro finance company had sold her a hospicash policy along with her last...
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